If you purchased non-personalized products, our goal is to have them ready for shipping the next business day. For personalized products, especially if it is for a gift, we recommend planning ahead, since they are carefully made to measure, it takes 15 business days plus shipping time.

They may be earlier, but for a better guarantee, consider the times mentioned above.

During peak seasons such as Christmas, you can contact us to see how to optimize your time at info@scribanus.com or by WA 5625859629.

Yes. Please contact us via email or WhatsApp to calculate the international shipping cost and how to manage it.

No Custom-Made products are returnable. Items marked as discounted are not subject to exchange.

It can only be applied for certain items - Ready to Wear. They do not give refunds in money, only in product.

Once the exchange is authorized, you will receive instructions for doing so. The product must be intact, unused, and in perfect condition. Keep the labels. The return must be made within 7 days of purchase.

To proceed to evaluate the change it will be via email:

info@scribanus.com or WA 5625859629.

Customer service hours - Monday to Friday 11am-7pm

We ask that you explain your case to us as soon as you receive the product; along with a photograph to support it. Send it to info@scribanus.com. Once we confirm our error, we will change the product at no cost to the customer.

We ask that you carefully check any personalization in your order. Although we review orders, sometimes we may miss details of finger, punctuation as well as first and last names that are very personal, within the personal style, some letters may vary in different people and families. Therefore, we ask that you carefully review the order, since once approved it will be printed according to what was approved. Assuming that it is correct. Therefore, it will incur in a customer error.

Yes. We ask that you indicate that you require an invoice as soon as you place your order, and attach your billing information. This must be done immediately, as we will not be able to issue an invoice later.

Yes, please contact us so we can discuss your requirements and needs so we can make more special custom-made products.

We love to do special projects, especially weddings, for which we take care of even the smallest detail to make the event very special and original.

Subscriptions consist of receiving monthly special products for extraordinary customers, depending on the months contracted. The products can sometimes be found and, if necessary, made only for the subscription customers. They can be products from launches, limited editions, from our collections or our star products.

The plans range from:

- 3 months

- 6 months

Yes, you can cancel before the subsequent month begins.

*If you have questions or concerns about your order in

line please contact us at: info@scribanus.com